Catalogue Carousel's diverse product range results in a wide variety of customer queries. To manage these effectively, they use Deskhero's ticket management system. However, the real game-changer has been the platform's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
Additionally, the AI enhances the search functionality within the platform. When a customer service representative searches for a term, the AI uses its embeddings to pull up the most relevant results, whether from past tickets, the knowledge base, or the company's own website.
With Deskhero's AI capabilities, Catalogue Carousel has seen a significant improvement in their customer query handling process. They've been able to handle more queries in less time, and their customer satisfaction scores have increased as a result.
Deskhero's advanced AI capabilities have proven to be a valuable tool for Catalogue Carousel, transforming their customer query handling process and delivering tangible benefits.
How does Deskhero's AI improve the customer query handling process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This speeds up the response time and ensures that the responses are accurate and helpful.
How does Deskhero's AI enhance search results?
When a term is searched within the platform, Deskhero's AI uses its embeddings to pull up the most relevant results from past tickets, the knowledge base, or the company's own website. This makes finding information quick and easy.
What benefits has Catalogue Carousel seen from using Deskhero's AI?
Catalogue Carousel has seen improved efficiency in handling customer queries, resulting in increased customer satisfaction scores. They've also been able to handle more queries in less time.
* This article provides an example of how a fictive company in the Catalog Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
