Racing Refreshments receives a wide range of customer inquiries every day, from questions about their services to feedback on their food. They use Deskhero's ticket management system to organize these inquiries, ensuring each one is addressed promptly. The AI capabilities of Deskhero assist in this process by suggesting replies based on previous tickets and knowledge base articles.
When a customer files a complaint, the AI scans previous similar complaints and their resolutions. This enables the helpdesk team to quickly identify potential solutions, reducing the time spent on each ticket and improving the overall customer experience.
Deskhero's AI also helps Racing Refreshments to analyze customer feedback. By identifying common issues or suggestions, they can continuously improve their services. This information is used to update their knowledge base, helping to prevent similar issues in the future.
The AI-enhanced search functionality makes it easy for the helpdesk team to find relevant information. Whether they're looking for a specific ticket, a knowledge base article, or data from a scraped website, the AI ensures they find what they need quickly and easily.
Overall, Deskhero's advanced AI capabilities have significantly improved Racing Refreshments' helpdesk services. They are able to respond to inquiries and complaints more quickly, leading to higher customer satisfaction rates.
How does the AI suggest replies to customer inquiries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI help to handle complaints?
When a complaint ticket is created, the AI scans previous similar complaints and their resolutions. This helps the helpdesk team to quickly identify potential solutions.
How does the AI analyze customer feedback?
The AI can analyze feedback tickets to identify common issues or suggestions. This information can then be used to update the knowledge base and improve services.
* This article provides an example of how a fictive company in the Catering Services at Motorsport Venues industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
