DiscPro was facing challenges in managing customer queries and providing timely responses. They decided to use Deskhero to streamline their customer support operations.
Deskhero's AI capabilities allowed DiscPro to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This helped the company to find relevant content quickly, improving the efficiency of their customer support team.
Deskhero's AI also suggested replies to customer queries by analyzing the context and content of the ticket. This feature significantly reduced the response time, leading to improved customer satisfaction.
Furthermore, Deskhero's comprehensive search bar and REST API enabled DiscPro to integrate the platform with their existing systems, making it easier for the support team to access necessary information without having to switch between multiple platforms.
Overall, Deskhero's AI capabilities have significantly improved DiscPro's customer support services, making them more efficient and customer-friendly.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze the context and content of the ticket and suggest relevant replies, reducing the time spent by the support team in crafting responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
How does Deskhero help in managing customer queries?
Deskhero uses AI to analyze previous tickets, knowledge base articles, and uploaded files to find relevant content quickly, helping in efficient management of customer queries.
* This article provides an example of how a fictive company in the CD Duplication & Replication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
