TileCrafters Ltd. has a vast knowledge base that includes product details, installation guides, troubleshooting tips, and more. The company uses Deskhero's AI capabilities to manage this knowledge base effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate new knowledge base articles. This feature has not only improved the quality of the knowledge base but also reduced the workload of the support team.
Furthermore, TileCrafters uses Deskhero's AI to enhance search results within the knowledge base. When customers use the comprehensive search bar, the AI uses embeddings to find the most relevant information. This feature has made it easier for customers to find the information they need, reducing the number of support tickets.
TileCrafters also uses Deskhero's custom fields and structured data lists to organize their knowledge base. This organization makes it easier for the AI to find relevant information, further improving the effectiveness of the search function.
Overall, Deskhero's advanced AI capabilities have helped TileCrafters to manage their knowledge base more effectively, improving customer satisfaction and reducing the workload of the support team.
How does Deskhero's AI improve the quality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to generate new knowledge base articles. This feature improves the quality of the knowledge base and reduces the workload of the support team.
How does Deskhero's AI enhance search results within the knowledge base?
When customers use the search bar, Deskhero's AI uses embeddings to find the most relevant information. This feature makes it easier for customers to find the information they need, reducing the number of support tickets.
Can Deskhero's AI handle a large knowledge base?
Yes, Deskhero's AI is capable of managing a large knowledge base. It uses embeddings to find relevant information, and it can generate new articles based on this information. Additionally, Deskhero's custom fields and structured data lists can be used to organize the knowledge base, making it easier for the AI to find relevant information.
* This article provides an example of how a fictive company in the Ceramic Brick and Tile Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
