BrickMaster Inc. receives numerous customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's AI capabilities to manage these requests efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
Additionally, BrickMaster uses Deskhero's AI to enhance search results. When customers use the comprehensive search bar on the company's helpdesk, the AI uses embeddings to find the most relevant information from the company's knowledge base and other resources. This feature has made it easier for customers to find the information they need, reducing the number of support tickets.
BrickMaster also uses Deskhero's REST API to integrate the platform with its existing systems. This integration has streamlined the company's operations, making it easier to manage customer support tickets and other tasks.
Overall, Deskhero's advanced AI capabilities have enabled BrickMaster to provide more efficient and effective customer support. The company has seen a significant reduction in the number of unresolved support tickets and an improvement in customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This feature reduces the time taken to respond to queries, thereby improving customer satisfaction.
How does Deskhero's AI enhance search results?
When customers use the search bar on the company's helpdesk, Deskhero's AI uses embeddings to find the most relevant information from the company's resources. This feature makes it easier for customers to find the information they need, reducing the number of support tickets.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This feature can streamline operations and make it easier to manage customer support tickets and other tasks.
* This article provides an example of how a fictive company in the Ceramic Brick and Tile Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
