International Business Federation receives a large number of support tickets from businesses seeking advice on various issues. Managing these tickets was a challenge due to the high volume and complexity of the queries. Deskhero's advanced AI capabilities have helped them streamline their ticket management process.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to tickets.
Deskhero's AI capabilities also enhance the search functionality of the ticket management system. By analyzing the content of previous tickets, the AI can provide more relevant search results, making it easier for the support team to find the information they need.
Additionally, the AI can analyze the content of incoming tickets to categorize them and assign them to the appropriate support team. This has improved the efficiency of the ticket management process and ensured that tickets are handled by the most qualified team.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of International Business Federation's ticket management system, leading to improved customer satisfaction.
How does the AI generate suggested replies for tickets?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then used to generate suggested replies for tickets.
How does the AI enhance the search functionality of the ticket management system?
The AI analyzes the content of previous tickets using OpenAI Embeddings. It uses this analysis to provide more relevant search results, making it easier for the support team to find the information they need.
How does the AI categorize and assign tickets?
The AI analyzes the content of incoming tickets to categorize them and assign them to the appropriate support team. This ensures that tickets are handled by the most qualified team.
* This article provides an example of how a fictive company in the Chamber of Commerce Organizations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
