Global Commerce Alliance receives a high volume of inquiries from businesses seeking guidance on international trade regulations. With Deskhero, they have been able to automate the process of responding to these inquiries. The platform's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has significantly reduced the time taken to respond to customer inquiries. The AI also enhances search results, making it easier for the support team to find the information they need when dealing with complex queries.
In addition to improving response times, Deskhero's AI capabilities have also improved the quality of the support provided. By analyzing past tickets and knowledge base articles, the AI can suggest responses that have been successful in the past, leading to higher customer satisfaction rates.
Deskhero's REST API has also been instrumental in integrating the platform with Global Commerce Alliance's existing systems. This has allowed them to leverage the platform's capabilities without disrupting their existing workflows.
Overall, Deskhero's advanced AI capabilities have enabled Global Commerce Alliance to provide faster, more accurate support to their customers, leading to improved customer satisfaction and efficiency.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to analyze the content of previous tickets, knowledge base articles, and other sources of information. It uses this analysis to enhance the search results, making it easier to find relevant information.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows it to be easily integrated with existing systems. This means you can leverage Deskhero's capabilities without disrupting your existing workflows.
* This article provides an example of how a fictive company in the Chamber of Commerce Organizations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
