CuredCraft is known for its craft charcuterie products and excellent customer service. To maintain their reputation, they implemented Deskhero to manage their customer support services.
Deskhero's advanced AI capabilities allow CuredCraft to provide quick and accurate responses to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time taken to respond to customers.
The AI also enhances the search function within the platform. When a new ticket is created, the AI scans through the company's knowledge base, uploaded files, and scraped website data to find relevant content. This ensures that the support team has all the necessary information at their fingertips.
Deskhero's custom fields feature allows CuredCraft to categorize tickets based on various parameters, such as product type and query type. This helps in prioritizing tickets and ensuring that critical issues are addressed promptly.
By leveraging Deskhero's AI capabilities, CuredCraft has been able to streamline its customer service, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI help in providing quick responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, reducing the time taken to respond to customers.
How does Deskhero enhance the search function?
When a new ticket is created, Deskhero's AI scans through the company's knowledge base, uploaded files, and scraped website data to find relevant content. This ensures that the support team has all the necessary information at their fingertips.
How does Deskhero help in ticket prioritization?
Deskhero allows companies to create custom fields for ticket categorization. This helps in prioritizing tickets based on their urgency and importance.
* This article provides an example of how a fictive company in the Charcuterie Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
