Bright Future Education Fund deals with a high volume of inquiries and requests daily. They use Deskhero's ticket management feature to organize these requests, ensuring prompt responses.
The charity also uses Deskhero's custom fields and structured data lists to categorize inquiries based on their nature and urgency. This has significantly improved their workflow and reduced response times.
Deskhero's advanced AI capabilities have been instrumental in enhancing the charity's helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, greatly reducing the time spent on crafting responses.
The AI-enhanced comprehensive search bar has also been a valuable tool for the charity. It allows the team to quickly find specific information, improving their efficiency in dealing with complex inquiries.
Lastly, the charity uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless flow of data and further enhances their operational efficiency.
How does Deskhero help improve response times?
Deskhero's ticket management feature, coupled with custom fields and structured data lists, helps organize inquiries for quicker responses. Additionally, the AI capabilities generate suggested replies, reducing the time spent on crafting responses.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform.
* This article provides an example of how a fictive company in the Charitable organisations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
