Green Earth Initiative has a vast knowledge base consisting of research papers, reports, policies, and manuals. Managing this information and making it accessible to their team was a challenge until they started using Deskhero.
The charity uses Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files to organize their resources. This has made it easier for their team to access and reference these documents when needed.
Deskhero's advanced AI capabilities have significantly improved the charity's customer support. The AI uses OpenAI Embeddings from the knowledge base, previous tickets, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures the accuracy of the information provided.
The AI-enhanced comprehensive search bar has also been a valuable tool for the charity. It allows the team to quickly find specific information from their vast knowledge base, improving their efficiency in responding to inquiries.
Lastly, the charity uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless flow of data and further enhances their operational efficiency.
How does Deskhero help manage a large knowledge base?
Deskhero allows you to generate knowledge base articles from Word, PowerPoint, and PDF files. Coupled with the AI-enhanced comprehensive search bar, it makes it easy to organize and access specific information quickly.
How does the AI ensure the accuracy of the information provided?
The AI uses OpenAI Embeddings from the knowledge base, previous tickets, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate accurate suggested replies.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Charitable organisations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
