AeroCargo Solutions handles thousands of customer queries every day. With Deskhero's AI capabilities, the company has been able to automate responses to frequently asked questions. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate accurate and helpful responses.
The AI also assists in managing the vast number of tickets generated daily. It categorizes and prioritizes tickets based on the urgency and content of the customer's message. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, provides customers with quick and accurate information. The AI uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results.
By integrating Deskhero's REST API with its existing systems, AeroCargo Solutions has streamlined its customer support process. This integration has reduced response time and improved overall efficiency.
In conclusion, Deskhero's advanced AI capabilities have enabled AeroCargo Solutions to deliver superior customer service, resulting in increased customer loyalty and reduced operational costs.
How does Deskhero's AI automate responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query and generate appropriate responses.
How does Deskhero's AI assist in ticket management?
The AI categorizes and prioritizes tickets based on the urgency and content of the customer's message. This ensures that critical issues are addressed promptly.
How does Deskhero's AI enhance the search results?
The AI uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results.
* This article provides an example of how a fictive company in the Charter Air Freight Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
