SkyHigh Freight receives hundreds of inquiries daily, ranging from tracking shipments to understanding freight charges. Using Deskhero's advanced AI capabilities, the company has automated responses to common queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies.
Deskhero's AI also improves the search results for customer queries. By using the comprehensive search bar, customers can find relevant information faster and more accurately. This reduces the workload on the customer support team and increases customer satisfaction.
The AI also helps in managing tickets efficiently. It categorizes and prioritizes tickets based on the content and urgency detected from the customer's message. This allows the support team to address critical issues promptly.
With Deskhero's REST API, SkyHigh Freight has integrated the platform with its existing systems. This seamless integration has further streamlined the customer support process and reduced response time.
Overall, Deskhero's advanced AI capabilities have enabled SkyHigh Freight to provide superior customer service while reducing operational costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to understand the context of the query and generate appropriate responses.
How does Deskhero's AI improve search results?
The AI enhances the search results by using OpenAI Embeddings to understand the context of the search query and provide the most relevant results.
How does Deskhero's AI manage tickets?
The AI categorizes and prioritizes tickets based on the content and urgency detected from the customer's message. This allows the support team to address critical issues promptly.
* This article provides an example of how a fictive company in the Charter Air Freight Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
