EduTours deals with a large number of inquiries and requests daily. They use Deskhero's advanced AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This relevant content is then used to generate suggested replies, significantly reducing the response time. This has improved the productivity of their helpdesk team and increased customer satisfaction.
EduTours also uses the AI-enhanced search to quickly find the information they need. This feature has been invaluable when dealing with complex inquiries that require a deep understanding of their services.
Deskhero's custom fields and structured data lists allow EduTours to organize their tickets and customer data effectively. This has improved their workflow and enabled them to provide a more personalized service.
Lastly, the REST API provided by Deskhero has allowed EduTours to integrate their existing systems with the platform. This has resulted in a seamless workflow and a more cohesive helpdesk service.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then uses this content to generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to find the most relevant content based on the search query. This results in more accurate and useful search results.
What is the benefit of the REST API?
The REST API allows you to integrate Deskhero with your existing systems. This results in a seamless workflow and a more cohesive helpdesk service.
* This article provides an example of how a fictive company in the Charters for extracurricular events and activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
