LuxuryWheels utilizes Deskhero's advanced AI capabilities to manage a large number of customer inquiries and requests. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the time taken to respond and increasing customer satisfaction.
Deskhero's AI also enhances LuxuryWheels' search results, making it easier for the customer service team to find relevant information and resolve issues quickly. This feature is especially useful when dealing with complex queries or complaints that require detailed knowledge about the company's services.
With Deskhero, LuxuryWheels can also create structured data lists and custom fields, allowing them to categorize and prioritize tickets effectively. This feature helps the team to manage their workload efficiently and ensures that urgent matters are addressed promptly.
Deskhero's user groups feature allows LuxuryWheels to assign tickets to specific teams or individuals based on their expertise. This ensures that each ticket is handled by the most qualified person, leading to faster resolution times and higher customer satisfaction.
Finally, LuxuryWheels uses Deskhero's knowledge base feature to provide self-service options for customers. The AI generates articles from word, powerpoint, pdf files, and even scraped website data, making it easy for customers to find answers to common questions or problems.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time it takes to draft responses, leading to faster response times.
How does Deskhero help manage customer service workload?
Deskhero allows you to create structured data lists and custom fields, which can be used to categorize and prioritize tickets. This helps manage the workload effectively and ensures that urgent matters are addressed promptly.
How does Deskhero improve the quality of customer service?
Deskhero improves the quality of customer service by assigning tickets to specific teams or individuals based on their expertise. This ensures that each ticket is handled by the most qualified person, leading to faster resolution times and higher customer satisfaction.
* This article provides an example of how a fictive company in the Chauffeur Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
