EliteDrive leverages Deskhero's advanced AI capabilities to manage a high volume of customer inquiries and requests. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response time and increasing customer satisfaction.
Deskhero's AI also enhances EliteDrive's search results, making it easier for the customer support team to find relevant information and resolve issues quickly. This feature is particularly useful when dealing with complex queries or complaints that require detailed knowledge about the company's services.
With Deskhero, EliteDrive can also create structured data lists and custom fields, allowing them to categorize and prioritize tickets effectively. This feature helps the team to manage their workload efficiently and ensures that urgent matters are addressed promptly.
Deskhero's user groups feature allows EliteDrive to assign tickets to specific teams or individuals based on their expertise. This ensures that each ticket is handled by the most qualified person, leading to faster resolution times and higher customer satisfaction.
Finally, EliteDrive uses Deskhero's knowledge base feature to provide self-service options for customers. The AI generates articles from word, powerpoint, pdf files, and even scraped website data, making it easy for customers to find answers to common questions or problems.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time it takes to draft responses, leading to faster response times.
How does Deskhero help manage customer support workload?
Deskhero allows you to create structured data lists and custom fields, which can be used to categorize and prioritize tickets. This helps manage the workload effectively and ensures that urgent matters are addressed promptly.
How does Deskhero improve the quality of customer support?
Deskhero improves the quality of customer support by assigning tickets to specific teams or individuals based on their expertise. This ensures that each ticket is handled by the most qualified person, leading to faster resolution times and higher customer satisfaction.
* This article provides an example of how a fictive company in the Chauffeur Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
