CityRide uses Deskhero's advanced AI capabilities to handle a wide range of customer inquiries and requests. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, helping the customer support team respond to queries more efficiently and accurately.
Deskhero's AI also improves CityRide's search results, enabling the customer support team to find relevant information quickly and resolve issues effectively. This feature is particularly beneficial when dealing with complicated queries or complaints that require a deep understanding of the company's services.
CityRide uses Deskhero's structured data lists and custom fields to categorize and prioritize tickets, ensuring that critical issues are addressed promptly. This feature helps the team manage their workload efficiently and provides a better service to their customers.
Deskhero's user groups feature allows CityRide to assign tickets to specific teams or individuals based on their skills and expertise. This ensures that each ticket is handled by the most qualified person, resulting in quicker resolution times and higher customer satisfaction.
Lastly, CityRide uses Deskhero's knowledge base feature to offer self-service options to customers. The AI generates articles from various sources, making it easy for customers to find answers to common questions or problems without needing to contact customer support.
How does Deskhero's AI enhance customer support efficiency?
Deskhero's AI uses OpenAI embeddings from various resources to generate suggested replies, helping the customer support team respond to queries more efficiently and accurately. It also improves search results, enabling the team to find relevant information quickly.
How does Deskhero help manage customer support workload?
Deskhero allows you to create structured data lists and custom fields, which can be used to categorize and prioritize tickets. This helps manage the workload effectively and ensures that critical issues are addressed promptly.
How does Deskhero improve the quality of customer support?
Deskhero improves the quality of customer support by assigning tickets to specific teams or individuals based on their skills and expertise. This ensures that each ticket is handled by the most qualified person, resulting in quicker resolution times and higher customer satisfaction.
* This article provides an example of how a fictive company in the Chauffeur Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
