CheeseDelights receives a large number of customer support tickets daily. They use Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content.
This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI also enhances search results, making it easier for customers to find the information they need without having to submit a support ticket.
CheeseDelights uses Deskhero's custom fields feature to categorize tickets based on store location, cheese type, issue type, or any other relevant category. This helps in prioritizing and assigning tickets, leading to faster resolution times.
Moreover, CheeseDelights uses the REST API to integrate Deskhero with their existing systems. This ensures that all customer interactions are tracked and managed in one place, leading to a more personalized customer experience.
Finally, CheeseDelights uses Deskhero's kanban board feature to visualize ticket flow and workload. This helps them in managing their support team's workload and ensuring that all tickets are resolved in a timely manner.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets and other sources. This content is used to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero help in workload management?
Deskhero's kanban board feature allows you to visualize ticket flow and workload, helping in managing the support team's workload and ensuring timely resolution of tickets.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate it with other systems such as CRM or ERP.
* This article provides an example of how a fictive company in the Cheese industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
