CheeseWorld receives hundreds of customer inquiries daily about cheese types, storage, shipping, and pairing suggestions. They use Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This relevant content is sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, improving customer satisfaction and freeing up time for the support team to focus on more complex issues.
Moreover, CheeseWorld uses Deskhero's AI to enhance search results. When customers use the comprehensive search bar, the AI uses the same OpenAI embeddings to provide more accurate and relevant results. This feature has reduced the number of support tickets submitted, as customers can find the information they need more easily.
The custom fields feature allows CheeseWorld to categorize tickets based on cheese type, issue type, or any other relevant category. This helps in prioritizing and assigning tickets, leading to faster resolution times.
Finally, CheeseWorld uses the REST API to integrate Deskhero with their existing CRM system. This ensures that all customer interactions are tracked and managed in one place, leading to a more personalized customer experience.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is used to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
When customers use the search bar, Deskhero's AI uses OpenAI embeddings to provide more accurate and relevant results, reducing the need for customers to submit support tickets.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate it with other systems such as CRM or ERP.
* This article provides an example of how a fictive company in the Cheese industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
