CheeseCrafters has an extensive knowledge base consisting of articles about cheese making, storage, and pairing. They use Deskhero's AI capabilities to manage this knowledge base effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content.
This content is then used to generate suggested replies to customer queries, reducing the time taken to respond and improving customer satisfaction. The AI also enhances search results, making it easier for customers to find the information they need without having to submit a support ticket.
CheeseCrafters also uses Deskhero's custom fields feature to categorize tickets based on cheese type, issue type, or any other relevant category. This helps in prioritizing and assigning tickets, leading to faster resolution times.
Moreover, CheeseCrafters uses the REST API to integrate Deskhero with their existing systems. This ensures that all customer interactions are tracked and managed in one place, leading to a more personalized customer experience.
Finally, CheeseCrafters uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from relevant websites. This ensures that their customers always have access to the most accurate and current information.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI embeddings to find relevant content from the knowledge base and other sources. This content is used to generate suggested replies to customer queries and enhance search results.
How does Deskhero help in ticket management?
Deskhero's custom fields feature allows tickets to be categorized based on various parameters. This helps in prioritizing and assigning tickets, leading to faster resolution times.
What is the use of Deskhero's website scraping feature?
Deskhero's website scraping feature can be used to keep the knowledge base up-to-date with the latest information from relevant websites.
* This article provides an example of how a fictive company in the Cheese industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
