BioChem Industries had a complex helpdesk system with a high volume of customer queries and technical documentation. They needed a solution that could simplify this process and provide quick and accurate responses.
Deskhero's structured data lists, ticket management system, and custom fields allowed BioChem to organize their data and manage customer queries effectively. The custom email domains facilitated better communication within the company.
BioChem leveraged Deskhero's advanced AI capabilities, which used OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data. This helped in finding relevant content for customer queries.
The AI then used this content to generate suggested replies through OpenAI's ChatGPT, significantly reducing the response time and improving the accuracy of the support provided. The AI also enhanced search results, making it easier for the helpdesk team to find relevant information.
By using Deskhero's advanced AI capabilities, BioChem Industries has been able to improve the efficiency of their helpdesk services, reduce response time, and increase customer satisfaction.
How does Deskhero's AI improve helpdesk efficiency?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies and enhance search results. This helps in providing quicker and more accurate responses to customer queries, thereby improving helpdesk efficiency.
Can Deskhero handle a high volume of customer queries and technical documentation?
Yes, Deskhero is designed to handle a high volume of customer queries and technical documentation. Its features like structured data lists, ticket management system, and comprehensive knowledge base help in managing these effectively.
How does Deskhero facilitate communication within the company?
Deskhero provides custom email domains that allow for better organization and communication within the company. It also has a user groups feature that facilitates collaboration among different teams.
* This article provides an example of how a fictive company in the Chemical Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
