ChickenPack uses Deskhero's user groups feature to assign specific roles and responsibilities to its customer support team. The AI capabilities of Deskhero help in automating the assignment of tickets to the appropriate user group based on the nature of the query, thus improving the efficiency of the support process.
The company also uses the kanban board feature of Deskhero to visualize the workflow of their support process. The AI capabilities of Deskhero predict the time required to resolve each ticket based on historical data, helping the team manage their workload effectively.
ChickenPack leverages the custom email domains feature of Deskhero to maintain a professional image in their communication with customers. The AI capabilities of Deskhero analyze the content of incoming emails and suggest appropriate responses, reducing the time spent by the team on each email.
The REST API provided by Deskhero allows ChickenPack to integrate the platform with their existing systems, providing a seamless experience for their support team. The AI capabilities of Deskhero enhance this integration by analyzing data from all sources to provide comprehensive insights.
Finally, ChickenPack uses the advanced search feature of Deskhero to quickly find relevant information. The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results.
How does Deskhero's AI assist in assigning tickets to user groups?
Deskhero's AI analyzes the nature of incoming queries and automatically assigns them to the appropriate user group. This improves the efficiency of the support process by ensuring that tickets are handled by the most suitable team.
How does the AI capabilities of Deskhero enhance the kanban board feature?
The AI capabilities of Deskhero predict the time required to resolve each ticket based on historical data. This helps the team manage their workload effectively by providing an accurate estimate of the time required for each task.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This allows the support team to find relevant information quickly and efficiently.
* This article provides an example of how a fictive company in the Chicken Processing & Packaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
