ChildCare Central receives numerous queries daily from parents regarding their services. The ticket management feature of Deskhero helps ChildCare Central to categorize and prioritize these queries, ensuring a quick response time. The AI capabilities of Deskhero analyze the content of the tickets and suggest appropriate replies, reducing the workload of the customer service team.
Deskhero's AI also enhances the search results for ChildCare Central's customer service team. When a query is received, the AI scans through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This feature enables the team to provide accurate and comprehensive responses to the customers.
ChildCare Central also uses Deskhero's AI to generate knowledge base articles from word, powerpoint, pdf files. These articles serve as a self-help resource for parents, reducing the number of queries received by the customer service team.
The custom fields feature of Deskhero allows ChildCare Central to capture specific information about each query. This feature, combined with the AI's ability to analyze structured data lists, helps ChildCare Central to understand common issues faced by parents and improve their services accordingly.
Lastly, ChildCare Central uses the REST API of Deskhero to integrate the platform with their existing systems. This integration ensures a seamless flow of information, enhancing the efficiency of their customer service process.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes the content of the tickets and suggests appropriate replies, reducing the workload of the customer service team. It also enhances the search results by scanning through previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
How does ChildCare Central use Deskhero's AI to generate knowledge base articles?
ChildCare Central uses Deskhero's AI to generate knowledge base articles from word, powerpoint, pdf files. These articles serve as a self-help resource for parents, reducing the number of queries received by the customer service team.
How does the custom fields feature of Deskhero benefit ChildCare Central?
The custom fields feature of Deskhero allows ChildCare Central to capture specific information about each query. This feature, combined with the AI's ability to analyze structured data lists, helps ChildCare Central to understand common issues faced by parents and improve their services accordingly.
* This article provides an example of how a fictive company in the Child Care and Nanny Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
