HealthyKids receives a variety of queries from parents regarding meal plans, nutritional advice, and dietary restrictions. To handle these queries efficiently, HealthyKids uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, greatly improving the efficiency of their helpdesk services.
Deskhero's AI also assists HealthyKids in automating the generation of knowledge base articles from various sources like Word, PowerPoint, and PDF files. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
The website scraping feature of Deskhero allows HealthyKids to gather relevant information from various health blogs and nutrition websites. The AI capabilities of Deskhero analyze this data to provide insights and suggestions for improving their meal plans and advice.
HealthyKids also uses Deskhero's custom fields and user groups features to categorize their customers and personalize their responses. This has led to increased customer satisfaction and loyalty.
In summary, Deskhero's advanced AI capabilities have helped HealthyKids to improve their helpdesk services and provide better customer support.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies, greatly improving the efficiency of helpdesk services.
How does Deskhero's AI assist in creating knowledge base articles?
Deskhero's AI can automate the generation of knowledge base articles from various sources like Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature collects relevant information from specified websites. The AI capabilities of Deskhero then analyze this data to provide insights and suggestions.
* This article provides an example of how a fictive company in the Children's health activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
