PlayGrow receives numerous inquiries from parents about their activities, schedules, and learning outcomes. To manage these inquiries efficiently, PlayGrow uses Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
With the help of Deskhero's AI, PlayGrow has been able to automate the generation of knowledge base articles from various sources like Word, PowerPoint, and PDF files. This has not only saved time but also improved the quality of their knowledge base.
Deskhero's website scraping feature allows PlayGrow to keep track of relevant information from competitor websites and educational blogs. The AI capabilities of Deskhero analyze this data to provide insights and suggestions for improving their services.
PlayGrow also uses Deskhero's custom fields and user groups features to categorize their customers and personalize their responses. This has resulted in improved customer satisfaction and retention.
Overall, Deskhero's advanced AI capabilities have enabled PlayGrow to enhance their customer support services and stay ahead of their competition.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
How does Deskhero's AI assist in generating knowledge base articles?
Deskhero's AI can automate the generation of knowledge base articles from various sources like Word, PowerPoint, and PDF files, saving time and improving the quality of the knowledge base.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature collects relevant information from specified websites. The AI capabilities of Deskhero then analyze this data to provide insights and suggestions.
* This article provides an example of how a fictive company in the Children's health activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
