Chimney Champions uses Deskhero's AI capabilities to manage their tickets more efficiently. Leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data, Deskhero is able to suggest replies to incoming queries. This has reduced the time taken to respond to customer inquiries and increased customer satisfaction.
The company also uses Deskhero's knowledge base feature to create a comprehensive repository of information. This includes data from word, powerpoint, pdf files, and scraped website data. The AI-powered search bar makes it easy for customers to find relevant information, reducing the number of support tickets.
Deskhero's custom fields and structured data lists allow Chimney Champions to categorize and prioritize tickets effectively. The AI capabilities help in identifying patterns and trends in customer queries, enabling proactive problem-solving.
The user groups feature of Deskhero enables Chimney Champions to assign specific roles and responsibilities to their team members. This, combined with the kanban board, helps in tracking the progress of each ticket and ensures timely resolution.
Finally, Chimney Champions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved their workflow and made customer support management more efficient.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to incoming queries. This reduces the response time and improves customer satisfaction.
How does the knowledge base feature work?
The knowledge base is a comprehensive repository of information created from various sources like word, powerpoint, pdf files, and scraped website data. The AI-powered search bar makes it easy for customers to find relevant information.
What is the use of Deskhero's REST API?
Deskhero's REST API allows you to integrate the platform with your existing systems for a seamless workflow.
* This article provides an example of how a fictive company in the Chimney Liner Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
