Structural Vision often receives complex queries from clients related to their projects. With Deskhero's AI capabilities, the company has been able to automate responses to common queries by leveraging the knowledge base articles, previous tickets, uploaded files, and scraped website data. The AI uses OpenAI embeddings to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
The company also uses Deskhero's AI capabilities to manage tickets efficiently. The AI analyses the content of the ticket and categorizes it based on its urgency and relevance. This helps in prioritizing the tickets and ensuring that critical issues are addressed promptly.
Deskhero's comprehensive search bar powered by AI has made it easier for Structural Vision's support team to find relevant information quickly. The AI enhances search results by using OpenAI embeddings from various sources, making the search process more efficient.
Structural Vision also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has helped the company in maintaining a unified system for customer support, thereby improving their operational efficiency.
By leveraging Deskhero's advanced AI capabilities, Structural Vision has been able to improve their customer support operations, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyses the content of the ticket and categorizes it based on its urgency and relevance. This helps in prioritizing the tickets and ensuring that critical issues are addressed promptly.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes the search process more efficient.
How can Deskhero be integrated with existing systems?
Deskhero provides a REST API that can be used to integrate the platform with existing systems. This allows for a seamless integration and a unified system for customer support.
* This article provides an example of how a fictive company in the Civil Engineering and Structural Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
