TrackMaster Engineering deals with complex railway projects, which often require detailed technical support. They use Deskhero's knowledge base feature to store and manage all their technical manuals, policies, and presentations. This has made it easy for their support team to find and share relevant information with customers.
With Deskhero's AI capabilities, TrackMaster has taken their knowledge base management to the next level. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, enhancing the quality of their support services.
TrackMaster also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. This ensures that their support team always has the most recent and accurate information at their fingertips.
Moreover, TrackMaster has utilized Deskhero's custom email domains feature to create a professional and consistent image in their customer communications. This has not only improved their brand image but also increased customer trust and confidence in their support services.
In conclusion, Deskhero has enabled TrackMaster Engineering to provide superior customer support by enhancing their knowledge base management and leveraging advanced AI capabilities.
How does Deskhero's AI capabilities enhance knowledge base management?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, enhancing the quality of support services and making knowledge base management more efficient.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows you to automatically update your knowledge base with the latest information from relevant websites. This ensures that your support team always has the most recent and accurate information at their disposal.
Can Deskhero help in improving brand image?
Yes, Deskhero's custom email domains feature allows you to create a professional and consistent image in your customer communications, thereby improving your brand image.
* This article provides an example of how a fictive company in the Civil Engineering for Railways industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
