RailTech Solutions receives numerous support tickets daily from different stakeholders, including railway companies, contractors, and suppliers. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's ticket management feature, they can now easily categorize, prioritize, and track every ticket, ensuring no issue is overlooked.
The advanced AI capabilities of Deskhero have been instrumental in improving RailTech's response time. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero generates suggested replies. This not only speeds up the response time but also ensures the accuracy of the information provided.
RailTech has also utilized Deskhero's custom fields and user groups features to personalize their support services. They can now tailor their responses based on the specific needs and preferences of different user groups. This has resulted in increased customer satisfaction and loyalty.
Furthermore, RailTech uses Deskhero's comprehensive search bar and REST API to integrate their existing systems and databases. This has enabled them to create a unified platform for all their support services, making it easier for their support team to access and share information.
Overall, Deskhero has transformed RailTech's customer support operations, making them more efficient, effective, and customer-centric.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving response time.
How does Deskhero help in personalizing support services?
Deskhero allows you to create custom fields and user groups. This enables you to tailor your responses based on the specific needs and preferences of different user groups, resulting in personalized support services.
Can Deskhero be integrated with existing systems and databases?
Yes, Deskhero comes with a comprehensive search bar and a REST API that allows you to integrate your existing systems and databases, creating a unified platform for all your support services.
* This article provides an example of how a fictive company in the Civil Engineering for Railways industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
