BrickMakers Ltd. deals with a high volume of customer queries daily. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content for responding to customer queries.
This relevant content is then used to generate suggested replies through OpenAI's ChatGPT, significantly reducing the time taken to respond to customer queries. This has resulted in improved customer satisfaction and increased productivity of the customer support team.
BrickMakers Ltd. also uses Deskhero's comprehensive search bar powered by AI to quickly find and access information. This feature has been instrumental in handling complex queries that require detailed information from various sources.
Deskhero's REST API allows BrickMakers Ltd. to integrate the platform with their existing systems, further enhancing the efficiency of their customer support operations.
Additionally, BrickMakers Ltd. uses Deskhero's AI capabilities to keep their knowledge base updated. The AI generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website, ensuring the knowledge base is comprehensive and up-to-date.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, helping to manage customer queries effectively and efficiently.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by AI. It uses OpenAI Embeddings to search through all available data and provide the most relevant results quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows for seamless integration with other systems, enhancing the efficiency of customer support operations.
* This article provides an example of how a fictive company in the Clay Brick Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
