ClayCraft Inc. receives numerous customer queries regarding their products, manufacturing process, delivery schedules, and more. They use Deskhero's advanced AI capabilities to manage these queries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to customer queries. This not only improves the efficiency of the customer support team but also enhances customer satisfaction.
Furthermore, ClayCraft Inc. uses Deskhero's comprehensive search bar powered by AI to quickly find and access information. This feature has proven particularly useful in handling complex queries that require detailed information from various sources.
Deskhero's REST API allows ClayCraft Inc. to integrate the platform with their existing systems seamlessly. This integration further enhances the efficiency of their customer support operations.
The company also uses Deskhero's AI capabilities to enhance their knowledge base. The AI generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the knowledge base is always up-to-date and comprehensive.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by AI. It uses OpenAI Embeddings to search through all available data and provide the most relevant results quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows for seamless integration with other systems, enhancing the efficiency of customer support operations.
* This article provides an example of how a fictive company in the Clay Brick Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
