Maintenance Masters was facing challenges with slow response times due to the high volume of customer queries. They needed a solution that could help them respond to these queries faster and more accurately.
With Deskhero, Maintenance Masters was able to leverage the platform's AI capabilities to improve their response times. The AI used OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, helping them respond to customer queries faster and more accurately.
The AI also enhanced the search results on their helpdesk, allowing customers to find the information they needed quickly and reducing the number of tickets generated.
Additionally, the custom fields feature allowed Maintenance Masters to categorize their tickets better, making it easier for their support team to prioritize and manage them. The kanban board provided a visual representation of the ticket workflow, further improving their management process.
Overall, by using Deskhero's advanced AI capabilities, Maintenance Masters has been able to improve their response times, enhance their customer service, and increase customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, helping companies respond to customer queries faster and more accurately.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses the embeddings to find the most relevant information from the company's knowledge base and presents it to the customer.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and a kanban board to help companies categorize, prioritize, and manage their tickets more efficiently.
* This article provides an example of how a fictive company in the Cleaning and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
