ShineBus Solutions uses Deskhero's advanced AI capabilities to manage their customer support tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, greatly reducing the response time to customer queries.
Deskhero's AI also enhances the search results on ShineBus's customer support platform. By leveraging its advanced understanding of context and relevance, customers can find the information they need quickly and easily, reducing the number of support tickets raised.
ShineBus Solutions also uses Deskhero's AI to automate the creation of knowledge base articles. By scraping data from their website and uploaded files, the AI generates comprehensive and informative articles that help customers solve common issues without needing to contact support.
ShineBus Solutions also uses Deskhero's custom fields and user groups features to categorize and prioritize their support tickets. This ensures that urgent issues are dealt with promptly, improving customer satisfaction.
Finally, ShineBus Solutions uses Deskhero's REST API to integrate their customer support platform with their other business systems. This allows them to track customer interactions across multiple platforms, providing a holistic view of their customer service.
How does Deskhero's AI improve the response time to customer queries at ShineBus Solutions?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, greatly reducing the response time to customer queries.
How does Deskhero's AI enhance the search results on ShineBus's customer support platform?
Deskhero's AI leverages its advanced understanding of context and relevance to provide improved search results. This enables customers to find the information they need quickly and easily, reducing the number of support tickets raised.
How does ShineBus Solutions use Deskhero's REST API?
ShineBus Solutions uses Deskhero's REST API to integrate their customer support platform with their other business systems. This allows them to track customer interactions across multiple platforms, providing a holistic view of their customer service.
* This article provides an example of how a fictive company in the Cleaning services for buses and coaches at bus and coach stations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
