BrightCoach Cleaners employs Deskhero's AI capabilities to manage their helpdesk tickets more efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, thereby accelerating the response time to customer inquiries.
Deskhero's AI also improves the search results on BrightCoach's helpdesk platform. By leveraging its advanced understanding of context and relevance, customers can quickly and easily find the information they need, reducing the number of helpdesk tickets generated.
BrightCoach Cleaners also uses Deskhero's AI to automate the creation of knowledge base articles. By scraping data from their website and uploaded files, the AI generates comprehensive and informative articles that help customers resolve common issues without needing to contact the helpdesk.
Furthermore, BrightCoach Cleaners uses Deskhero's custom fields and user groups features to organize and prioritize their helpdesk tickets. This ensures that critical issues are addressed promptly, enhancing customer satisfaction.
Lastly, BrightCoach Cleaners uses Deskhero's REST API to integrate their helpdesk platform with their other business systems. This provides them with a comprehensive view of their customer interactions across multiple platforms, enabling them to deliver superior customer service.
How does Deskhero's AI improve the response time to customer inquiries at BrightCoach Cleaners?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, thereby accelerating the response time to customer inquiries.
How does Deskhero's AI enhance the search results on BrightCoach's helpdesk platform?
Deskhero's AI leverages its advanced understanding of context and relevance to improve search results. This enables customers to quickly and easily find the information they need, reducing the number of helpdesk tickets generated.
How does BrightCoach Cleaners use Deskhero's REST API?
BrightCoach Cleaners uses Deskhero's REST API to integrate their helpdesk platform with their other business systems. This provides them with a comprehensive view of their customer interactions across multiple platforms, enabling them to deliver superior customer service.
* This article provides an example of how a fictive company in the Cleaning services for buses and coaches at bus and coach stations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
