Sparkle Cleaners uses Deskhero's AI capabilities to manage their vast number of daily customer inquiries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
With Deskhero, Sparkle Cleaners has been able to automate the process of ticket management. The AI system intelligently categorizes and prioritizes tickets based on urgency and relevance, ensuring that critical issues are addressed promptly. This has led to improved customer satisfaction and retention rates.
Deskhero's AI also enhances the search results on Sparkle Cleaner's knowledge base. By using AI embeddings from various sources, the platform provides more accurate and relevant search results, making it easier for customers to find the information they need.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI system automatically scrapes new information from their website and integrates it into the knowledge base, ensuring that customers always have access to the latest information.
Overall, Deskhero's advanced AI capabilities have enabled Sparkle Cleaners to provide superior customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve response times to customer queries?
Deskhero's AI uses OpenAI embeddings from various sources to generate suggested replies to customer queries, significantly reducing the time taken to respond.
How does Deskhero's AI enhance the search results on the knowledge base?
Deskhero's AI uses embeddings from various sources to provide more accurate and relevant search results on the knowledge base.
How does Deskhero's website scraping feature work?
Deskhero's AI system automatically scrapes new information from your website and integrates it into the knowledge base, keeping it up-to-date.
* This article provides an example of how a fictive company in the Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
