TickTock Servicing, a well-established company in the clock cleaning and maintenance industry, was looking for a solution to manage their increasing volume of customer inquiries. They chose to implement Deskhero to take advantage of its advanced AI capabilities and enhance their customer support.
Deskhero's AI allowed TickTock Servicing to automate the process of generating suggested replies to customer inquiries. The AI uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate and timely responses.
Additionally, the AI capabilities of Deskhero improved the search functionality on TickTock Servicing's helpdesk. The AI uses OpenAI Embeddings to find the most relevant content when a search is made, providing comprehensive and accurate results.
TickTock Servicing also used Deskhero's REST API to integrate the platform with their existing systems. This allowed them to exchange data seamlessly and further improve their customer support.
By leveraging Deskhero's advanced AI capabilities, TickTock Servicing has been able to provide faster and more accurate customer support.
How does Deskhero's AI automate the process of generating suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve the search functionality?
When a search is made on the helpdesk, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from various sources, providing comprehensive and accurate results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems, allowing seamless data exchange.
* This article provides an example of how a fictive company in the Clock Cleaning and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
