Timeless Treasures uses Deskhero's structured data lists and custom fields to manage customer queries and tickets effectively. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
The company also uses Deskhero's user groups feature to assign different levels of access and responsibilities to its team members. This ensures that the right team member handles the right ticket, improving the overall efficiency of the customer support team.
Deskhero's kanban board feature allows Timeless Treasures to visualize their workflow, track ticket progress, and identify bottlenecks. The AI-enhanced search bar helps the team find relevant information quickly, further enhancing their productivity.
With Deskhero's REST API, Timeless Treasures integrates the platform with their existing systems, creating a seamless workflow. The AI capabilities also enhance the search results, making it easier for the team to find relevant information.
By leveraging Deskhero's advanced AI capabilities, Timeless Treasures has significantly improved its customer support efficiency and accuracy, leading to higher customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving response time.
How does Deskhero enhance the productivity of Timeless Treasures' customer support team?
Deskhero's user groups feature ensures the right team member handles the right ticket. The kanban board feature allows the team to track ticket progress and identify bottlenecks. The AI-enhanced search bar helps the team find relevant information quickly, all of which enhance the team's productivity.
Can Timeless Treasures integrate Deskhero with their existing systems?
Yes, with Deskhero's REST API, Timeless Treasures can integrate the platform with their existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Clock Refurbishment Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
