Sporty Styles receives hundreds of customer inquiries daily, which can be overwhelming for their support team. To manage this, they use Deskhero's advanced AI capabilities. The AI categorizes tickets based on their content and urgency, allowing the support team to prioritize and handle them effectively.
Deskhero's AI also generates suggested replies to common queries using OpenAI Embeddings from previous tickets and the knowledge base. This feature not only speeds up the response time but also ensures consistency in the answers provided to customers.
Additionally, the AI-enhanced search bar helps the support team find relevant information quickly. It pulls data from the knowledge base, uploaded files, and scraped website data, ensuring the most accurate and up-to-date information is always available.
Sporty Styles also uses Deskhero's kanban board to visualize their workflow. The AI assists in moving tickets through different stages based on their status, providing a clear overview of the support process.
By leveraging Deskhero's advanced AI capabilities, Sporty Styles has been able to manage their customer support tickets more efficiently, leading to improved customer service and increased customer satisfaction.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI categorizes tickets based on their content and urgency, allowing your support team to prioritize and handle them effectively. It also generates suggested replies to common queries, speeding up the response time.
How does the AI-enhanced search bar assist the support team?
The AI-enhanced search bar pulls the most relevant data from your knowledge base, uploaded files, and scraped website data when a search is performed. This ensures your team always has the most accurate and up-to-date information.
How does Deskhero's kanban board work?
Deskhero's kanban board provides a visual representation of your workflow. The AI assists in moving tickets through different stages based on their status, giving you a clear overview of the support process.
* This article provides an example of how a fictive company in the Clothing and Accessories Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
