Trendy Threads receives a high volume of customer inquiries daily, ranging from product availability to shipping status. The company uses Deskhero's ticket management system to organize these inquiries efficiently. With the help of AI, Deskhero categorizes tickets based on their content and urgency, allowing the support team to prioritize and handle them effectively.
The AI also assists in generating suggested replies to common queries by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This feature significantly reduces the time spent crafting responses, leading to quicker resolution times and improved customer satisfaction.
Deskhero's AI capabilities extend to the search function as well. When a support agent searches for information to assist a customer, the AI-enhanced search bar pulls the most relevant data from the knowledge base, uploaded files, and even scraped website data. This ensures that agents have the most accurate and up-to-date information at their fingertips.
Furthermore, Trendy Threads uses Deskhero's custom fields and user groups to personalize their support service. Custom fields allow them to track specific data points about their customers, while user groups enable them to segment their customer base and provide tailored support.
Overall, the integration of Deskhero's AI capabilities has revolutionized Trendy Threads' customer support, leading to increased efficiency, improved response times, and higher customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and urgency of each ticket. It then categorizes them accordingly, allowing your team to prioritize and handle them more effectively.
How does the AI-enhanced search bar work?
When a search is performed, the AI-enhanced search bar uses OpenAI Embeddings to pull the most relevant data from your knowledge base, uploaded files, and scraped website data.
How can Deskhero help personalize my customer support service?
Deskhero allows you to create custom fields to track specific data points about your customers. You can also create user groups to segment your customer base and provide tailored support.
* This article provides an example of how a fictive company in the Clothing and Accessories Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
