FitFab Apparel's customer support team often deals with complex queries related to product specifications, usage, and care instructions. With Deskhero's AI, these queries are analyzed and matched with relevant content from previous tickets, knowledge base articles, and uploaded files like product manuals.
The AI's ability to generate suggested replies based on this analysis significantly reduces the workload on the support team, allowing them to focus on more complex issues that require human intervention.
Deskhero's kanban board feature provides a visual overview of all open tickets, helping FitFab Apparel's support team to prioritize tasks and manage their workflow more effectively.
Additionally, the AI uses website scraping to gather up-to-date information about the brand's products and the latest sportswear trends. This data is used to enhance search results and provide more accurate product recommendations to customers.
Finally, the REST API allows FitFab Apparel to integrate Deskhero with their existing CRM and ERP systems, ensuring a seamless flow of data and improving overall operational efficiency.
How does Deskhero's AI handle complex customer queries?
Deskhero's AI analyzes complex queries and matches them with relevant content from previous tickets, knowledge base articles, and uploaded files like product manuals. It then generates suggested replies based on this analysis, reducing the workload on the support team.
How does Deskhero help in managing the workflow of the support team?
Deskhero's kanban board feature provides a visual overview of all open tickets, helping the support team to prioritize tasks and manage their workflow more effectively.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows for integration with existing CRM and ERP systems, ensuring a seamless flow of data and improving overall operational efficiency.
* This article provides an example of how a fictive company in the Agents dealing with Clothing and Apparel Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
