Chic Boutique prides itself on its exceptional customer service. To maintain this standard, they needed a robust knowledge base that could provide customers with detailed information about their products and services. With Deskhero, they were able to create a comprehensive knowledge base using content generated from Word, PowerPoint, PDF files, and even scraped website data.
Deskhero's advanced AI capabilities were instrumental in this process. The system uses OpenAI Embeddings to analyze the uploaded files and scraped website data, generating knowledge base articles that are both informative and relevant.
The AI also enhances the search functionality of the knowledge base, ensuring that customers can find the information they need quickly and easily. This has resulted in fewer customer inquiries, freeing up the customer service team to focus on more complex issues.
Additionally, Chic Boutique has utilized Deskhero's custom email domains feature to provide a more personalized customer service experience. Customers can now send inquiries to specific departments, ensuring that their questions are answered by the most qualified individuals.
Since implementing Deskhero, Chic Boutique has seen a significant reduction in customer inquiries and an increase in customer satisfaction. The platform's AI capabilities have allowed them to provide customers with comprehensive and accurate information, enhancing their overall service offering.
How does Deskhero generate content for the knowledge base?
Deskhero uses OpenAI Embeddings to analyze uploaded files and scraped website data. It then uses this information to generate knowledge base articles that are both informative and relevant.
How does Deskhero enhance the search functionality of the knowledge base?
Deskhero uses AI to provide more relevant search results in the knowledge base. This ensures that customers can find the information they need quickly and easily.
Can Deskhero be used to personalize customer service?
Yes, Deskhero's custom email domains feature can be used to provide a more personalized customer service experience. Customers can send inquiries to specific departments, ensuring that their questions are answered by the most qualified individuals.
* This article provides an example of how a fictive company in the Clothing and clothing accessories stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
