Urban Styles receives a high volume of customer queries every day. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
The company also uses Deskhero's kanban board feature to visualize and track the progress of tickets. This, combined with the AI system's ability to suggest replies, has greatly improved the productivity of the customer support team.
Urban Styles also leverages Deskhero's AI system to maintain an up-to-date knowledge base. The system can generate articles from Word, PowerPoint, and PDF files, making it easy for the company to keep their knowledge base comprehensive and current.
Additionally, the company uses Deskhero's REST API to integrate the platform with their existing e-commerce system. This integration ensures that all customer data is centralized, making it easier for the customer support team to access and use this data.
Overall, Deskhero's advanced AI capabilities have allowed Urban Styles to significantly improve their customer support operations, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI system help in managing customer tickets?
Deskhero's AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
How does the company use Deskhero's kanban board feature?
Urban Styles uses Deskhero's kanban board feature to visualize and track the progress of tickets. This, combined with the AI system's ability to suggest replies, has greatly improved the productivity of the customer support team.
Can Deskhero's AI system generate knowledge base articles?
Yes, Deskhero's AI system can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy for the company to keep their knowledge base comprehensive and current.
* This article provides an example of how a fictive company in the Agents specialized in the sale of clothing and apparel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
