FashionFusion receives hundreds of customer queries and complaints daily. Managing these tickets manually was a cumbersome task. With Deskhero, they were able to automate ticket management using AI. The system categorizes and prioritizes tickets based on their content and urgency, ensuring that critical issues are addressed promptly.
Deskhero's AI capabilities also help in generating suggested replies for customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the system provides relevant and accurate responses. This feature has not only reduced the response time but also improved the quality of customer service.
Moreover, the comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. Whether it's a previous ticket, a knowledge base article, or a policy document, the AI-enhanced search provides precise results, saving valuable time for the support team.
Deskhero's custom fields and user groups features have allowed FashionFusion to personalize their customer support. They can now tailor their responses based on the customer's purchase history, preferences, and past interactions. This level of personalization has significantly improved customer satisfaction.
Lastly, the REST API provided by Deskhero has enabled FashionFusion to integrate their existing systems with the platform. This seamless integration has further streamlined their operations and made their customer support more efficient.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities automate the process of ticket management. It categorizes and prioritizes tickets based on their content and urgency, ensuring that critical issues are addressed promptly.
How does the AI-enhanced search work in Deskhero?
The AI-enhanced search in Deskhero leverages OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to provide precise search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with existing systems.
* This article provides an example of how a fictive company in the Clothing and Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
