TextileTrends has a vast knowledge base consisting of articles, manuals, policies, and presentations. Managing this data manually was a daunting task. With Deskhero, they were able to automate the process using AI. The system organizes the knowledge base and generates articles from Word, PowerPoint, and PDF files, making the data more accessible and manageable.
Deskhero's AI capabilities also help in enhancing the search results within the knowledge base. By leveraging OpenAI Embeddings from the knowledge base articles and other uploaded files, the system provides relevant and accurate search results. This feature has not only improved the usability of the knowledge base but also saved valuable time for the support team.
Moreover, the AI-powered system also suggests replies to customer queries based on the knowledge base. This has significantly reduced the response time and improved the quality of customer support.
The custom email domains feature provided by Deskhero has enabled TextileTrends to maintain their brand identity in their communication. This has helped them in building trust with their customers.
Lastly, the REST API provided by Deskhero has allowed TextileTrends to integrate the platform with their existing systems. This seamless integration has further streamlined their operations and made their customer support more efficient.
How does Deskhero's AI capabilities improve knowledge base management?
Deskhero's AI capabilities automate the process of knowledge base management. The system organizes the knowledge base and generates articles from Word, PowerPoint, and PDF files, making the data more accessible and manageable.
How does the AI-enhanced search work within the knowledge base?
The AI-enhanced search in Deskhero leverages OpenAI Embeddings from the knowledge base articles and other uploaded files to provide relevant and accurate search results.
Can Deskhero maintain brand identity in communication?
Yes, Deskhero provides a custom email domains feature that allows companies to maintain their brand identity in their communication.
* This article provides an example of how a fictive company in the Clothing and Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
