PrecisionTech was struggling with managing an increasing volume of customer queries and complaints. The traditional methods were time-consuming and often led to delayed responses. To tackle this, PrecisionTech implemented Deskhero, particularly focusing on its advanced AI capabilities.
With Deskhero, PrecisionTech could automatically generate suggested replies for customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This significantly reduced the response time and improved customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, helped PrecisionTech's support team to quickly find relevant content from the vast amount of data. This feature improved the efficiency of the support team and allowed them to handle more queries in less time.
PrecisionTech also utilized Deskhero's REST API to integrate the platform with their existing systems, further streamlining their customer support process. The AI-powered solution provided by Deskhero greatly enhanced PrecisionTech's customer support services.
By implementing Deskhero, PrecisionTech not only improved their customer support services but also gained valuable insights from the data analysis provided by the platform. These insights helped them in making informed decisions and improving their services.
How does Deskhero's AI capabilities improve response time?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for customer queries. This reduces the time spent on crafting responses, thereby improving response time.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant content from the vast amount of data. It helps the support team to handle more queries in less time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further streamlining the customer support process.
* This article provides an example of how a fictive company in the CNC Machine Tools Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
