ToolCraft was dealing with a high volume of customer queries and complaints, which was affecting their response time and customer satisfaction. They needed a solution that could handle the volume and provide quick and accurate responses.
ToolCraft implemented Deskhero, leveraging its advanced AI capabilities to manage their customer support services. The AI-powered solution used OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for customer queries.
The AI capabilities of Deskhero also enhanced the search results, allowing ToolCraft's support team to quickly find relevant content. This feature significantly improved the efficiency of the support team and allowed them to handle more queries in less time.
By integrating Deskhero's REST API with their existing systems, ToolCraft streamlined their customer support services. The platform also provided valuable data analysis, helping ToolCraft make informed decisions and improve their services.
With Deskhero, ToolCraft was able to significantly improve their customer support services, enhance customer satisfaction, and gain valuable insights from the data.
How does Deskhero's AI capabilities improve response time?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for customer queries. This reduces the time spent on crafting responses, thereby improving response time.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant content from the vast amount of data. It helps the support team to handle more queries in less time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further streamlining the customer support process.
* This article provides an example of how a fictive company in the CNC Machine Tools Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
