GreenGas Delivery was facing challenges in managing the increasing volume of customer queries and complaints. The company decided to implement Deskhero to improve their customer support system. With Deskhero's advanced AI capabilities, GreenGas Delivery was able to automate ticket management and provide faster and more accurate responses to customer queries.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows the AI to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
GreenGas Delivery also used Deskhero's AI capabilities to troubleshoot equipment issues. The AI analyzed previous tickets and knowledge base articles related to equipment issues and suggested potential solutions. This helped the company's support team to resolve equipment issues more quickly and efficiently.
Furthermore, the AI-enhanced search bar provided by Deskhero allowed GreenGas Delivery's support team to find relevant information more quickly. This not only improved the efficiency of the support team but also enhanced the customer experience.
Overall, the implementation of Deskhero's advanced AI capabilities has significantly improved GreenGas Delivery's customer support system and equipment troubleshooting process.
How does Deskhero's AI enhance the customer support system?
Deskhero's AI enhances the customer support system by automating ticket management and generating suggested replies to customer queries. It leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and provide faster and more accurate responses.
How does Deskhero's AI help in troubleshooting equipment issues?
Deskhero's AI helps in troubleshooting equipment issues by analyzing previous tickets and knowledge base articles related to equipment issues and suggesting potential solutions. This helps the support team to resolve issues more quickly and efficiently.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses OpenAI Embeddings to find relevant content from various sources such as previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows the support team to find relevant information more quickly, improving their efficiency and the customer experience.
* This article provides an example of how a fictive company in the Compressed Natural Gas (CNG) Delivery & Equipment Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
