Community First Co-operative Bank, a community-focused co-operative bank, was dealing with a growing volume of customer support tickets. The bank needed a solution to manage these tickets more efficiently and improve response times. They chose Deskhero for its advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to automate the process of ticket management. The AI system analyzes the content of a customer's query and suggests relevant responses based on the available information.
This automation has significantly reduced the workload of Community First's customer support team, allowing them to focus on more complex queries. It has also improved the speed and accuracy of responses, enhancing customer satisfaction.
Additionally, Deskhero's kanban board feature has provided Community First with a visual overview of their workflow, helping them manage their tasks more effectively. The custom email domains feature has also enabled them to maintain their brand identity in their communications.
Overall, Deskhero's AI capabilities have significantly improved Community First's customer support services, enhancing efficiency, response times, and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes the content of a customer's query and suggests relevant responses based on the available information. This automation reduces the workload of the customer support team and improves the speed and accuracy of responses.
How does Deskhero's kanban board feature help in task management?
Deskhero's kanban board provides a visual overview of the workflow, helping teams manage their tasks more effectively. It allows for easy tracking of ticket status and progress.
Can Deskhero maintain brand identity in communications?
Yes, Deskhero's custom email domains feature allows companies to maintain their brand identity in their communications, providing a more personalized experience for customers.
* This article provides an example of how a fictive company in the Co-operative Banks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
