CoalCraft Ltd., a well-established company in the coal agglomeration industry, was facing difficulties in managing their customer support tickets. They decided to implement Deskhero to leverage its advanced AI capabilities and improve their ticket management process.
Deskhero's AI capabilities allowed CoalCraft Ltd. to use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The structured data lists and custom fields features in Deskhero enabled CoalCraft Ltd. to organize their tickets effectively. They could categorize tickets based on various parameters, making it easier to prioritize and handle them.
The kanban board provided a visual overview of the ticket status, helping the team track progress and manage workload. The user groups feature allowed them to assign specific tickets to specialized teams, ensuring that the right people were handling the right issues.
By leveraging Deskhero's advanced AI capabilities, CoalCraft Ltd. was able to improve their ticket management process, reduce response times, and increase customer satisfaction.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly improving the ticket management process and reducing response times.
What is the benefit of the structured data lists and custom fields features in Deskhero?
The structured data lists and custom fields features in Deskhero enable companies to organize their tickets effectively. They can categorize tickets based on various parameters, making it easier to prioritize and handle them.
How does the kanban board help in managing workload?
The kanban board in Deskhero provides a visual overview of the ticket status, helping the team track progress and manage workload effectively.
* This article provides an example of how a fictive company in the Coal Agglomeration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
