CoalPro Mining receives numerous customer queries daily, ranging from technical issues to general inquiries about their services. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
With Deskhero, CoalPro Mining has been able to automate its ticket management process. The AI identifies the nature of the query and assigns it to the appropriate department, ensuring that the right team handles each issue. This has resulted in faster resolution times and improved customer satisfaction.
Deskhero's AI also enhances the company's search results. When customers use the search bar on CoalPro Mining's website, the AI uses the embeddings to provide the most relevant results. This has made it easier for customers to find the information they need without having to contact customer support.
The company also uses Deskhero's REST API to integrate the platform with its existing systems. This has allowed CoalPro Mining to leverage the benefits of Deskhero's AI capabilities without disrupting its current operations.
Overall, Deskhero's advanced AI capabilities have enabled CoalPro Mining to improve its customer support services, resulting in increased customer satisfaction and operational efficiency.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to understand the nature of the query and assigns it to the appropriate department. This ensures that the right team handles each issue, leading to faster resolution times.
How does Deskhero enhance search results?
When customers use the search bar, Deskhero's AI uses the embeddings to provide the most relevant results. This makes it easier for customers to find the information they need without having to contact customer support.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables companies to leverage the benefits of Deskhero's AI capabilities without disrupting their current operations.
* This article provides an example of how a fictive company in the Coal mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
