BlackDiamond Extraction has a vast knowledge base consisting of articles, manuals, policies, and presentations. The company uses Deskhero's AI capabilities to generate these articles from Word, PowerPoint, and PDF files. The AI also uses OpenAI Embeddings to find relevant content from the knowledge base when responding to customer queries.
The company also uses Deskhero's website scraping feature to gather information from various sources. This information is added to the knowledge base, ensuring that it remains up-to-date and comprehensive.
Deskhero's AI also enhances the search functionality of BlackDiamond Extraction's knowledge base. When customers search for information, the AI uses the embeddings to provide the most relevant results. This has improved the user experience and reduced the need for customers to contact support for information.
BlackDiamond Extraction also uses Deskhero's REST API to integrate the platform with its existing systems. This has allowed the company to leverage the benefits of Deskhero's AI capabilities without causing any disruption to its current operations.
Overall, Deskhero's advanced AI capabilities have significantly improved BlackDiamond Extraction's knowledge base, making it more useful and accessible to customers.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files. It also uses OpenAI Embeddings to find relevant content from the knowledge base when responding to customer queries. Additionally, the AI enhances the search functionality of the knowledge base, providing the most relevant results when customers search for information.
What is Deskhero's website scraping feature?
Deskhero's website scraping feature gathers information from various sources. This information is added to the knowledge base, ensuring that it remains up-to-date and comprehensive.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables companies to leverage the benefits of Deskhero's AI capabilities without disrupting their current operations.
* This article provides an example of how a fictive company in the Coal mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
